Return & Refund Policy

Last updated: 24 September 2026

Container Housing Solution supplies new, one-trip, refurbished, and used shipping containers, container homes, and modified units. This policy explains your return and refund rights and how to use them.

1. Return eligibility

• We accept returns for eligible new, one-trip, refurbished, and used products, including defective and non-defective products.
• The request must be submitted within 30 days of delivery.
• The unit must remain in the same condition in which it was delivered, with no customer use, modifications, damage, or alterations after delivery.
• Original documentation — invoice, delivery receipt, and any supplied accessories — must be returned with the unit.

Custom-built or customer-specified modified units are not eligible for return unless there is a manufacturing defect or an error on our part.

2. How to request and send a return

Email info@containerhousingsolution.com or call +1 (213) 579 2476 within the 30-day window with your order number, purchase and delivery dates, the reason for the return, and supporting photos. We reply within 2 business days and issue a Return Authorization Number with return-by-freight instructions. Do not return a unit before receiving authorization.

The customer pays return freight for non-defective returns. If the return is caused by our error or a defective unit, Container Housing Solution pays the return freight.

3. Inspection and approval

Returned units are inspected on receipt to confirm they meet the eligibility conditions above. We may decline a return that shows customer use, alterations, or damage unrelated to a defect, and we always explain the reason in writing.

4. Refunds and exchanges

• We do not offer exchanges. Eligible returns are resolved by refund; defective units may also be repaired or replaced as described below.
• Approved refunds are issued to the original payment method, or to the originating bank account for bank transfers.
• Refunds are processed within 7–14 business days of the unit being received and inspected.
• There is no restocking fee.
• Outbound delivery and return freight charges are non-refundable, except where the return is due to our error or a defective unit — in that case we cover all freight.
• Cancellations before dispatch are refunded in full.

5. Damaged or defective units

If your unit arrives damaged or with a manufacturing defect, note it on the delivery receipt and contact us within 48 hours of delivery. We arrange repair, replacement, or a full refund at no cost to you, subject to verification.

6. Policy updates

We may update this policy at any time. Updates are published on this page with a revised date and apply only to orders placed after publication.

7. Contact us

• Business name: Container Housing Solution
• Business address: 931 Ronan Ave, Wilmington, CA 90744, United States
• Registration No.: C4715742 (California)
• Email: info@containerhousingsolution.com
• Phone: +1 (213) 579 2476
• Hours: Monday–Friday 8:00 AM–6:00 PM PST, Saturday 9:00 AM–2:00 PM PST, Sunday closed